1. Contracting parties and application of the terms and conditions
The Application provides a private user (hereinafter referred to as the “Customer”) with a personal access right to the Application as well as the contents, functionalities and taxi services thereof (hereinafter referred to as the “Service” or “Services”) pursuant to the Terms.
By using the Application or Services the Customer approves the Terms, establishing a contractual relationship between the Customer and Taxi Helsinki. If the Customer does not approve the Terms, the Customer may not use the Application and Services. These Terms replace any potential previous contracts or arrangements in full. Taxi Helsinki may, at any point and for any reason, close the Application or any Service and prevent the use of the Service in full or in part.
Specific Services may include special terms and conditions published in connection with the Service in question. The Application shall provide the Customer with the opportunity to join a loyalty scheme subject to the terms and conditions of the loyalty scheme. The terms and conditions of the loyalty scheme as well as any potential special terms and conditions shall act as an extension to these Terms and they shall be applied to the use of the Service in question. Should there be any discrepancies between these Terms and the terms and conditions of a loyalty scheme or some other special terms and conditions, the special terms and conditions take precedence.
2. Services and the right to use the Application
The Services shall be provided for the Customer’s private use free of charge. The Services include a user interface, which the Customer can use to order and arrange taxi services with a third-party operator with a valid agreement in place with Taxi Helsinki. The Services are intended for private, non-commercial use only, unless a separate agreement has been made with Taxi Helsinki.
The Application and the contents thereof, including, but not limited to, trademarks, business names, product information and images are the property of Taxi Helsinki. Taxi Helsinki shall provide the Customer with temporary personal permission to use the Application in accordance with these Terms. The Customer can terminate the right of use at any time by deleting the Application. The Customer’s right of use is not exclusive and it cannot be transferred to a third party.
Taxi Helsinki does not provide a passengers or goods transport service but acts as a taxi service dispatcher in accordance with the Act on Transport Services (2017/320). The taxi service shall be provided for the Customer by an independent operator with a taxi owner's licence granted by the authorities. The aforementioned independent operators are not employees of Taxi Helsinki.
The Customer may not use the Application contrary to these Terms, the law or good practice. Use of the Services or the Application may not result in harm, damage or other disruption to the independent operator, vehicles or third parties.
2.1 Ordering and arranging taxi services
The Service enables the Customer to order and arrange nationwide taxi services as well as track the progress of the taxi on a map. By ordering a taxi ride via the Application, the Customer ensures access to a safe, high-quality licensed taxi. By using the Services, the Customer acknowledges that the orders for taxi services are made on the basis of the pick-up address entered in the Application and that the Customer shall not be entitled to compensation if they have entered an incorrect pick-up address.
Upon the Customer’s consent, the Application shall record the location data of the Customer’s device in order to faster specify the Customer’s pick-up address. When the Customer orders a taxi service using their location data, the Customer acknowledges that GPS-based location data may not necessarily give the exact address. The Customer shall verify that the pick-up address suggested by the Application is correct prior to placing the order.
2.2 Price of taxi services
An operator’s taxi includes a sealed taximeter or a similar reliable meter, on which rates in accordance with Taxi Helsinki’s price list are installed. The price of transport shall be determined on the basis of the valid price list. The Application provides the Customer with a valid price estimate prior to ordering the service. Furthermore, operators’ valid price lists are available on each operator’s website, which can be accessed here (in Finnish).
The Customer acknowledges that the estimate for the price of the service shown by the Application prior to placing an order is simply a best estimate and that the actual price is determined according to the price indicated by the taximeter or a similar reliable meter.
In the case of fixed-rate taxi services, the price agreed in advance is binding.
2.3 Payment for a taxi service
The Customer can pay for the taxi service using the method of their choice, either inside the taxi cab to the third-party operator or directly via the Service, in which case Taxi Helsinki will charge the price on behalf of the third-party operator. Paying via the Service corresponds to the Customer paying the operator directly.
In order to pay via the Service, the Customer must add their payment card details to the Service. The payment card details are only stored on the payment service provider’s (Nets Finland Oy) system. Taxi Helsinki cannot access the Customer’s payment card details. Taxi Helsinki does not store the Customer’s payment card details on its own systems.
If the Customer chooses to pay for the taxi service directly via the Service, the Service will verify the validity of the Customer’s payment card and charge a EUR 20 advance booking fee prior to placing the order. The advance booking fee will be cancelled directly after the order has been placed. The Customer’s payment card will be charged for the taxi service after the service has ended, and the Customer will receive a receipt for the payment by email or, alternatively, via a receipt management application. If a payment made directly via the Service falls through, Taxi Helsinki will email an invoice for the taxi service to the Customer. Taxi Helsinki will charge the Customer for potential collection fees related to the invoice.
3. Loyalty scheme
The Customer can join Taxi Helsinki’s loyalty scheme in the Application. In addition to these Terms, Taxi Helsinki’s loyalty scheme shall be subject to the terms and conditions of the loyalty scheme, available here.
4. Using the Services
In order to use the Services via the Application, the Customer must register a mobile phone number in the Application. The Services cannot be provided without the Customer’s mobile phone number.
The Customer shall agree to enter correct and accurate information in the Application. Taxi Helsinki shall not be liable for the information provided via the Application, nor shall it ensure the quality, accuracy or availability of the information.
Taxi Helsinki shall have the right to limit or prevent the Customer’s access to the Services for security reasons or if Taxi Helsinki has reason to believe that the Services have been abused, for instance, as a result of a breach of these Terms. Taxi Helsinki reserves the right to charge the Customer a EUR 10 payment for each journey ordered but not completed by the Customer.
Should the Customer wish to use the Services for a commercial purpose, the Customer must always agree this in advance with Taxi Helsinki in writing.
Should the Customer erroneously receive notifications or other information not intended for the Customer, the Customer has the obligation to immediately delete the received information and contact Taxi Helsinki’s customer service. The Customer shall not have the right to use or store such information for their personal use or forward them to a third party.
4.1 User accounts
In order to be able to fully utilise the features of the Application, the Customer must register and maintain a personal user account (hereinafter referred to as the “Account”). In order to create an Account, the Customer must be at least 15 years of age. The Customer shall ensure that the personal information registered in the Service is the Customer’s own information or that the Customer has the right to use the registered information, for example, on the basis of a power of attorney.
The Customer shall be liable for the use of the user ID and other information they have received.
Due to the personal nature of the Application and Account, the Customer may be requested to identify themselves when using the Application, and the Customer accepts that they may be prevented from using the Service if they are unable to identify themselves in a reliable way.
4.2 Use of the Application and network connection
The Customer shall ensure that they have the network connection required for using the Service. Taxi Helsinki shall not guarantee the operation of the Application or the parts thereof on any specific device or equipment.
The Customer shall be liable for any potential charges related to mobile connection data and messages if the Application is used on a wireless device as well as the acquisition and updating of any additional devices required for the use of the Services and Application. The Services and Application may suffer from delays or other disruptions related to the Internet connection or electronic communications, and Taxi Helsinki cannot be held liable for such disruptions or delays.
4.3 Repair and cleaning costs
The Customer shall be liable for any costs arising from the repair or cleaning of the operator’s vehicle or property provided that they are caused by the Customer’s use of the Services or the use of the Services via the Customer’s Account and exceed the damage and normal cleaning resulting from normal wear and tear.
Taxi Helsinki may generate codes which, when entered in the Application, enable the Customer to add balance on to their Account or gain access to other benefits in the Services. Such campaigns shall be subject to the special terms and conditions set by Taxi Helsinki for each campaign.
5. Changes in the Application and the Terms
At its discretion, Taxi Helsinki shall have the right to amend, update or delete the Application or the contents or parts thereof. The aforementioned right shall include the right to amend or update these Terms, the terms and conditions of the loyalty scheme or any potential special terms and conditions.
Taxi Helsinki shall give the Customer a reasonable advance notice of any material contractual changes either via the Application or by email to the email address provided by the Customer. Taxi Helsinki shall have the right to change the Application, the contents or parts thereof as well as the terms and conditions pertaining to it with immediate effect based on the law, regulations or official decisions or as a result of a serious data protection risk.
Should the Customer not accept the change or addition, the Customer must delete their information in the Application using the relevant function and stop using the Application.
6. Personal data processing and data protection
Use of the Application and Services requires the processing of personal data. The Customer’s personal data are processed in accordance with Taxi Helsinki’s valid Customers’ privacy statement.
7. Limitation of risk
The Application is provided for the use of the Customer “as it is”. Taxi Helsinki shall not be liable for any mistakes, flaws or other defects in the contents conveyed by the Application, and Taxi Helsinki shall not ensure the availability or flawless operation of the Application.
Taxi Helsinki shall not be liable for any direct or indirect damage caused to the Customer or a third party as a result of using the Application or Services even if Taxi Helsinki had been notified of the potential risk of damage. Taxi Helsinki shall not be liable for any damage, compensation or loss arising from the use of the Services or Application or a delay or disruption.
The limitations and non-liability clause under this section shall not limit or change any consumer rights pursuant to the applicable legislation.
8. Applicable law and dispute settlement
These Terms, including the terms and conditions of a loyalty scheme or other potential special terms and conditions, shall be exclusively subject to the Finnish law, excluding the regulations pertaining to the choice-of-law principles.
Any disputes arising from these Terms shall be primarily settled by means of negotiation. If an amicable settlement cannot be reached, the dispute shall be settled by the Helsinki District Court. Nonetheless, when acting as a consumer, the Customer may escalate the dispute to the Consumer Disputes Board. Below, you can find the information of the Consumer Disputes Board:
The Consumer Disputes Board, PO Box 306, 00531 Helsinki, Finland, www.kuluttajariita.fi/en/
9. Contact information
Taxi Helsinki shall respond to any queries regarding these Terms or the Application or Services.
Taksi Helsinki Oy
Tel. 0100 0700
Ratamestarinkatu 7 B, 00520 Helsinki, Finland