It is important to us that you feel safe with regard to how we process your personal data. We will undertake all necessary measures to protect your personal data and in order for your personal data to be processed in accordance with applicable data protection legislation and the contract agreed with Kela.
We process the following personal data by order of and on behalf of Kela:
- Address information
- Personal ID number
- Information about basic social assistance payment commitments
- Personal data that is necessary for the provision of the taxi journey and direct reimbursement method (such as information concerning whether you need a special vehicle or additional space for mobility aids)
Please note that in addition to the above, Kela may process other personal data for its own purposes.
In order to fulfil the purposes specified by Kela, Taksi Helsinki will carry out the following general personal data processing procedures:
- Reception of taxi bookings by telephone, text message, or online
- The distribution of the booking and related personal data with an available Taksi Helsinki carrier who has a valid contract to provide journeys reimbursed by Kela together with Taksi Helsinki
- Transfer of data concerning taxi journeys to Kela
We share your personal data that is necessary for the provision of the taxi booking with the carrier so that we can provide you with the services outlined in the contract agreed with Kela. In addition, we may also transfer your personal data to our subcontractors, who process personal data on our behalf. Such subcontractors include the taxi dispatch system provider, the telephone system provider, and the IT infrastructure service provider.
Taksi Helsinki has implemented the procedures necessary to ensure that all of your processed personal data remains confidential and protected. We always take appropriate technical and organisational precautions to prevent and minimise risks related to data processing. Such precautions include the use of a firewall, access management systems (manual and electronic), personnel training, protected server rooms, and data encryption.
Under applicable data protection legislation, you have some rights relating to the processing of your personal data, such as the right to access your personal data and the right to have inaccurate data rectified. If you decide to exercise your rights, please first contact Kela.
In order to exercise your rights in relation to personal data that has been processed by Taksi Helsinki as controller, you can contact us at any time as specified in section 8.
If, however, you have questions about how Taksi Helsinki processes your personal data in the role of controller, or processes data on Kela’s behalf, you can contact us. You’ll find our contact information below.
If you are not satisfied with the response you receive, you have the right to submit a complaint to the competent supervisory authority in Finland. The Office of the Data Protection Ombudsman is the competent supervisory authority. The contact details for the Office of the Data Protection Ombudsman are available here.
Taksi Helsinki Oy
Ratamestarinkatu 7 B, FI-00520 Helsinki