Website privacy and cookie policy

Taksi Helsinki Oy, 0838031-9, (”Taksi Helsinki”, ”we”), shall act as the controller when processing your personal data in connection with the use of Taksi Helsinki’s website, https://www.taksihelsinki.fi/ (“website”). As the controller, Taksi Helsinki is responsible for processing your personal data in accordance with data protection legislation.

We collect your personal data in the following ways:

From you personally, e.g., when filling out forms on our website, or interacting with us using the chat functionality on our website.

Automated methods, e.g., we automatically collect your IP address and possibly other digital identifiers when you arrive on our website. During your visit, our website will automatically place cookies on your device.

Put simply, we process your personal data in connection with your use of our website for the following purposes:

• Managing general enquiries and feedback 
• To ensure the functionality and security of the website, and to carry out user requests
• Measuring and developing use of the website
• Providing improved functionality and personalised website content
• Providing appropriate marketing for you on our website and other online services

Your personal data that we process and the purposes for processing it, as well as the legal grounds for processing and personal data retention periods shall be outlined in more detail below.

3.1. Managing general enquiries and feedback 

We will process your personal data if you contact us to give us feedback or ask us questions. You can give feedback or ask questions via different channels, such as the forms on our website or by using the chat functionality.

Personal data groups	Lawful basis
– Basic and identifying information – Contact information – Additional information disclosed during contact	Grounds of legitimate interest. Personal data processing is necessary in order for us to be able to answer questions and manage the feedback we receive.
Storage period: We will store personal data processed for this purpose for approx.  2 years, inclusive of collection.

3.2. Ensuring the functionality and secure of the website and carrying out user requests

We may process your personal data to ensure the basic security of the website and to carry out any requests you make. In conjunction with this activity, we may place strictly necessary cookies on your device. We use strictly necessary cookies to identify and verify your arrival on our website, to ensure that you are connected to the correct service, and to ensure security.    

Personal data groups	Lawful basis
– Online identifiers – Website log-in log data	Grounds of legitimate interest. Personal data processing is necessary in order for us to ensure our legitimate interests relating to the website’s functionality and security.
Storage period. We store log data for website logins for approx. 2 years, inclusive of when the log data was created. Depending on the cookie, strictly necessary cookies are stored either for the duration of the session, or for persistent cookies, for the storage period specified for each cookie.

3.3. Measuring and developing use of the website

We may process or allow our partner to process personal data in connection with measurement or use of the website, when we place or our partner places analytics and statistics cookies on your device during your visit. Cookies are used to measure the use of our website. These cookies help us to obtain anonymous statistical data relating to the use of our website, and we utilise this data when developing our website.

Personal data groups	Lawful basis
– Online identifiers	Consent. The placement of analytics and statistics cookies when visiting our website is based on the user’s consent.
Storage period: Our website’s analytics and statistics cookies remain on the user’s terminal device for the storage period specified for each cookie, unless you delete the cookies in your browser settings. If you do not separately delete the cookies, session cookies will automatically be deleted at the end of the session, and other cookies we use for this purpose will be stored for a maximum of 2 years.

3.4. Providing improved functionality and personalised website content

We may process or allow our partner to process personal data in connection with customising the website, when we place or our partner places preference cookies on your device during your visit. The cookies are used to customise the website to suit a certain user.

Personal data groups	Lawful basis
– Online identifiers	Consent. The placement of preference cookies is based on the user’s consent.
Storage period: Preference cookies are stored on the user’s terminal device either for the duration of the session or, for persistent cookies, for the storage period specified for each cookie. You can delete cookies before their specific storage period ends in your browser settings.

3.5. Suitable targeted advertising on the website and in other online services

We may process or allow our partner to process personal data in order to provide relevant advertising on the website and in other online services, when our partner places advertising cookies on your device during your visit. Cookies are used to monitor your activity so that our advertising partners can target you with suitable and interesting advertisements.   

Personal data groups	Lawful basis
– Online identifiers	Consent. The placement of advertising cookies when visiting our website is based on the user’s consent.
Storage period: Advertising cookies are stored on the user’s terminal device either for the duration of the session or, for persistent cookies, for the storage period specified for each cookie. You can delete cookies before their specific storage period ends in your browser settings.

We feel that we do not make decisions that are based solely on automated personal data processing, such as profiling, and which would have legal implications for you or which would significantly impact you in an equivalent manner.

If necessary, we will also share your personal data with other parties. We may share your personal data with the following recipients:

• Service providers who provide us with a customer service and customer feedback system, website maintenance and development services, IT infrastructure services, data storage services, and technical support.
• Partners who assist us in measuring the use of our website (such as Google Analytics).
• Partners who assist us in online advertising (such as Adform, Twitter, Facebook and YouTube).
• External advisors (such as lawyers), if personal data disclosure is necessary in order for us to prepare for and defend ourselves in any possible legal claims. 
• Law enforcement (such as the police) if we have a statutory obligation to disclose the data, or an authority requires the data in order to carry out an investigation.  

The cookie notice on our website provides more information about the technology partners related to the use of cookies on our website.

We always aim to store and process your personal data within the European Union/European Economic Area. Some service providers or recipients may, however, be located outside of the European Union/European Economic Area. In order to appropriately safeguard your personal data, we ensure the use of appropriate protective measures by recipients who process your personal data outside of the European Union/European Economic Area. Such protective measures include e.g. data transfer agreements applicable to the international transfer of personal data. If you have any questions about the countries to which your personal data is transferred, and what protective measures are applied to protect your personal data, or if you would like a copy of such protective measures, please contact tietosuojavastaava@taksihelsinki.fi.

We use cookies on our website so that we can provide its content and ensure that it functions correctly (strictly necessary cookies). If you give your consent, we will also use cookies to provide personalised content and advertising when you visit our website, and to analyse website traffic (other cookies). With your consent, we may also disclose data collected on the use of the website to our advertising and analytics partners, who may combine this data with other data disclosed to them, or other data collected on you in connection with the use of their services. You have the right to withdraw your consent at any time.

7.1. Your consent to cookies

Strictly necessary cookies do not require your consent. For other cookies, we will request your consent before placing the cookies on your device. You can give consent by clicking the suitable button on our cookie notice. 

If you wish to withdraw your consent, you must delete and block or disable cookies in your browser settings. These settings are typically found in your browser under the “settings” or “preferences” menus. The next links provide useful information on how to use these settings:

• Cookie settings in Microsoft Edge
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

In addition to using your browser settings, you can also block or delete cookies using the cookie notice that appears when you arrive on our website. Our cookie notice allows you to choose the cookies you allow when you visit our website.

7.2. Cookie storage periods

The storage period for cookies varies depending on the purpose of the cookie. For example, a session cookie, which allows the website to function, is only stored on your device while your browse our website. Other cookies are stored on your device for longer so that the website can recognise you when you return. More information about cookie storage periods is available on our cookie notice or by contacting us at the address tietosuojavastaava@taksihelsinki.fi.

We always aim to store and process your personal data within the European Union/European Economic Area. Some service providers or recipients may, however, be located outside of the European Union/European Economic Area. In order to appropriately safeguard your personal data, we ensure the use of appropriate protective measures by recipients who process your personal data outside of the European Union/European Economic Area. Such protective measures include e.g. data transfer agreements applicable to the international transfer of personal data. If you have any questions about the countries to which your personal data is transferred, and what protective measures are applied to protect your personal data, or if you would like a copy of such protective measures, please contact tietosuojavastaava@taksihelsinki.fi.

In accordance with data protection legislation, you have certain rights with regard to the processing of your personal data. If you wish to submit a request concerning your rights, we will process your personal data to the extent necessary to fulfil your rights in connection with your request. Submit a request to exercise your rights by contacting us at tietosuojavastaava@taksihelsinki.fi.

We may request that you specify your request in writing and verify your identity before your request is processed.

You have the right to:

Access your personal data

You have the right to access your personal data that we process. We will provide you with this data unless we have a legal reason to refrain from disclosing the data, or if disclosing the data would have a detrimental effect on the rights and freedoms of third parties.

Update your personal data

You also have the right to request the rectification or completion of inaccurate or incomplete personal data.

Withdraw your consent

Wherever we process your personal data with your consent, you have the right at any time to withdraw your consent.

Object to the processing of personal data

You have the right to object, on grounds relating to your particular situation to the processing of your personal data, which is processed for the purposes of legitimate interest. In such cases, we will stop using your personal data for the purposes of our legitimate interest unless we demonstrate compelling legitimate  for the processing which override your interests, rights and freedoms, or for the management of or defence against legal claims.

Erase your personal data

In certain cases you have the right to request the erasure of your personal data. We cannot, however, delete your personal data if we are legally obligated to store the data.

Restrict the processing of your personal data

In certain situations, you have the right to request the restriction of the processing of your personal data. If the processing of your personal data is restricted, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the defence of the rights of a third party.

Transfer your personal data

You have the right to request a copy of your personal data that we have stored in a structured, commonly used and machine-readable format (movement of data from one system to another). Unlike the right to access data, the right to data portability from one system to another only applies to personal data that you yourself have provided to us, or which we process based on certain legal principles, such as your consent.

To make a complaint

If you feel that your personal data has been processed in conflict with valid legislation, you may submit a complaint to the supervisory authority in the EU member state in which your place of residence or employment is located. You can find the contact details for the data protection ombudsman in Finland at tietosuoja.fi.

We carry out appropriate procedures (including physical, digital and administrative procedures) to protect personal data from loss, destruction, misuse and unauthorised access or disclosure. To mention one example, manual materials are stored in a locked facility to which access is only granted to named persons, and digitally processed personal data is protected and stored on our information systems to which access is restricted only to those persons who need the data in question to perform their work tasks, and who have personal user accounts and passwords for the systems.

Please note that even the most appropriate procedures cannot prevent all possible breaches of data security, however. In the event of a breach of data security concerning personal data, we will notify you in accordance with applicable law.

We may update this privacy policy from time to time, for example, whenever there are changes to our operations or legislation. We aim to notify you of any significant changes and their impact in advance using reasonable methods. We recommend that you read the content of this privacy policy regularly, and whenever you are informed of any changes to it. The latest version of this privacy policy or its content will always be updated on Taksi Helsinki’s website. This privacy policy was last updated in July 2024.

If you have any questions about the processing of your personal data, please contact us. All requests concerning exercising your rights as mentioned above and questions about this privacy policy or the processing of your personal data should be directed to us via email to tietosuojavastaava@taksihelsinki.fi.

Controller contact details

Taksi Helsinki Oy

Ratamestarinkatu 7 B, FI-00520 Helsinki

Business ID: 0838031-9